Terms and conditions

Here you'll find our general terms and conditions. We always aim to make things as clear and straightforward as possible, but if you have any questions, don't hesitate to get in touch — we're happy to help!

General terms and conditions

These terms apply to agreements made between you (the customer) and Admax Hosting AB (556605-3764), referred to below as Admax. These terms are effective from 2021-12-15. If you were previously a customer of Admax AB (556612-0027) or Elit Serverhosting i Helsingborg AB (559054-1057), your agreement has been transferred to Admax Hosting AB under the terms you accepted with them — please refer to those terms or contact our support team if you have any questions.

By using Admax web hosting services, or any other services provided by Admax, the customer agrees to be bound by these terms of use ("General terms and conditions") for the service agreement (also referred to below as the "subscription") between you as the customer and Admax. The service is owned and operated by Admax Hosting AB. These terms affect your legal rights and obligations. If you do not agree to be bound by these terms, you must not use our services and should cancel your services.

1. General

These terms govern the relationship between the customer and Admax, and where applicable Admax's subcontractors. They cover web hosting, domain services, server services and add-on services. The customer may be a natural or legal person. Natural persons must be of legal age. Representatives of legal persons must be authorised to enter into agreements. The customer may not transfer the agreement to a third party without Admax's consent. Admax reserves the right to engage and change subcontractors, and to transfer agreements to partners in order to maintain the service. Admax delivers services as soon as possible — normally immediately upon ordering through the customer portal or within one business day. Physical products are delivered within five (5) business days.

2. Web, server and domain name subscriptions

The services included are set out in the order confirmation, invoice or customer portal. Free support is included throughout the subscription period via email, chat, support tickets and telephone (010-641 29 00, weekdays 09:00–17:00). Support covers questions directly related to the service. Programming assistance or customisations not specific to Admax are not included. Support time is limited to 1 hour/year for personal subscriptions and 2 hours/year for business subscriptions. Beyond this, the current hourly rate applies (currently SEK 980/hour excl. VAT, minimum charge 0.5 hours). "Unlimited" means without a fixed quota, but within reasonable technical limits. Admax determines what is reasonable on a case-by-case basis. Admax can assist with migrating a domain, website or other service from another provider. Migration cannot be guaranteed. For larger migrations, an agreed fee may apply. A failed migration is the customer's responsibility.

3. Term, cancellation etc.

The agreement runs until further notice or on an annual basis as agreed. The customer may cancel the agreement at any time; the cancellation takes effect from the next subscription period. Fees already paid are non-refundable unless otherwise agreed. Cancellation can be made through the customer portal, by email or by post. In the event of a serious outage for which Admax is responsible, a proportional refund may be issued. Admax may cancel the agreement if the customer breaches these terms. Written notice of cancellation is deemed delivered after three (3) business days by post, or two (2) business days by email. In cases of serious misuse, cancellation may take effect immediately.

4. Payment, fees etc.

Fees are invoiced in advance unless otherwise agreed. Services are activated only after payment has been received. Payment by Bankgiro takes 1–2 business days; please pay in good time when renewing to avoid any interruption. Unpaid services will be suspended following a reminder. Unpaid invoices may result in suspension of other services as well. In the event of non-payment, invoices are normally credited and services cancelled. Customer data is deleted 14 days after the due date. Admax may adjust prices ahead of a new subscription period. Domains are registered in the customer's name but invoiced by Admax. Any fees to the relevant registry in connection with a transfer or change of ownership are the customer's responsibility. Late payment may result in a domain name expiring. Additional charges from registries are passed on to the customer. Payment can be made by Bankgiro, bank transfer, Stripe or PayPal.

5. Transfer of agreement and domain

An agreement may only be transferred with written consent from Admax. For domain transfers, the customer must submit the relevant details via a support ticket. A form must be signed by the current owner. A fee may apply depending on the top-level domain.

6. Admax's liability

Admax is not responsible for content stored or published through the customer's subscription. For technical reasons, Admax may access information during troubleshooting. Admax is not liable for damage, loss or infringement beyond our control, unless otherwise required by Swedish law. Customer data is deleted 14 days after a cancelled agreement. Admax handles customer data confidentially. Information may only be disclosed when required by law or in connection with suspected criminal activity. Admax guarantees 99% uptime per month. Planned maintenance at night (23:00–06:00) and urgent security measures do not count as outages. Where uptime falls below this level, compensation is provided in the form of an extended subscription (1–3 months depending on severity). Claims must be submitted within 14 days.

7. Customer responsibilities

The customer must comply with Swedish law and may not use the services for unlawful activities. The customer is responsible for all activity on their account, including email and published material. Spam is prohibited. The customer may not sublease or resell storage space or services to third parties without a specific agreement. Separate reseller accounts are available for this purpose.

8. Acceptable use policy

Admax does not condone irresponsible use of the internet and reserves the right to assess usage against these terms. In the event of a breach, material may be blocked or the account closed without refund. A web subscription entitles the customer to publish material via HTTP/FTP. Published web pages must clearly identify the responsible individual or organisation. The customer may engage a third party to operate or update the service, but remains solely responsible to Admax at all times.

9. Distance contracts

Under the Swedish Distance Contracts Act (2000:274), a 14-day right of withdrawal applies. By placing an order and having the service activated within this period, the customer agrees that the right of withdrawal lapses.

10. Privacy and data protection policy (GDPR)

Admax's privacy and data protection policy forms part of these terms. The customer is responsible for any personal data they process through the service. A standard data processing agreement is included. If a bespoke agreement is required, an additional fee may apply.

11. Force majeure

Admax is relieved of liability if fulfilment is prevented by circumstances beyond our control, such as war, government action, labour disputes, natural events or failure of supply.

12. Disputes

Any dispute regarding the interpretation or application of this agreement shall be resolved by a Swedish court under Swedish law, preferably the Stockholm District Court.

Effective from 2025-09-17, superseding the terms dated 2021-12-15.