Back to the knowledge base
If you open your email client and it says your email account is not connected, there are a few possible causes:
- Your IP address has been blocked. You or someone else on the same IP address has attempted to log in to our mail server multiple times in quick succession without success. Submit a support ticket and we can lift the block and help you change your password if needed. Don't forget to check your IP address first.
- You have entered the wrong port for the incoming mail server. Check the settings here.
- You have an unstable internet connection — contact your broadband provider.