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ADMAX
Troubleshooting

My emails are not reaching the recipient

Since 1996Swedish supportServers in Sweden
Back to the knowledge base

If your messages aren't getting through and you're not receiving any error messages, try sending via our webmail at https://mail.smartemail.se.

If you get the same result there — messages not delivered and no error message — please raise a support ticket via the customer portal and include the following information:

  • The sender's (your) email address
  • The recipient's email address
  • The date and time
  • Any error message (if you received one)

Once we have this information, we can troubleshoot what's happening on our end.