My emails are not reaching the recipient

If your messages aren't getting through and you're not receiving any error messages, try sending via our webmail at https://mail.smartemail.se.

If you get the same result there — messages not delivered and no error message — please raise a support ticket via the customer portal and include the following information:

• The sender's (your) email address
• The recipient's email address
• The date and time
• Any error message (if you received one)

Once we have this information, we can troubleshoot what's happening on our end.