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If you're having trouble sending email from your phone or tablet (iOS), you may need to check that your outgoing mail settings are correct. Follow the steps below.
Please note that the steps below may differ slightly depending on your device model and operating system version.
- Open Settings and tap "Accounts & Passwords"
- Select the email account for the service you have with us
- Tap the account to access its settings
- Scroll down to find "OUTGOING MAIL SERVER"
- Tap SMTP and select the server that goes via us (normally mail.smartemail.se)
- Tap mail.smartemail.se under "PRIMARY SERVER" (should be set to "On")
- Enter the correct details. Note that Authentication should be set to "Password"
- Once you've entered the correct details, tap "Done" in the top right corner
Try sending an email again – it should now work. It may also help to restart your device. If you're unsure of your password, try logging in to the webmail. If you can get in, your password is correct.
Server ports with SSL
IMAP: 993
POP: 995
SMTP: 465
Server ports without SSL
IMAP: 143
POP: 110
SMTP: 2500