In the customer portal, you can chat directly with our support team. Since you're already logged in, we know who you are — no need to verify your identity.
Click Live support in the menu, Start chat on the home page, or the round chat button in the bottom right corner.
Type your question and click Send & start chat.
You'll be connected to one of us. Replies appear in the chat window.
The chat window opens in the bottom right corner.
We're available in the chat Monday to Thursday 09:00–17:00 and Friday 09:00–16:00. Outside office hours, or if we're unavailable, our chatbot will respond — it can help with many common questions.
Never share passwords or your Swedish personal identity number in the chat. If you type something that looks like a password or card number, the chat will warn you before it's sent.
Support code
If you call us, we may ask for a support code to confirm your identity. Click Support code on the home page to generate a code valid for 15 minutes, then read it out to the person you're speaking with.
Ending the chat
The dash in the chat window minimises it, and the chat continues in the background. The cross ends the chat.