Knowledge base
Invoice queries
Payments, payment methods, due dates, reminders and receipts.
Since 1996Swedish supportServers in Sweden
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15 guides about invoice queries
- Pay an invoiceYou can pay your invoices directly in the customer portal by card or PayPal, or by Bankgiro. Click Invoice in the menu. Click Pay next to the…
- Change billing period for a serviceYou choose whether to pay for a service monthly, quarterly, half-yearly, or annually. Longer periods usually mean a lower price per month. Open the…
- Duplicate paymentTo ensure a quick and smooth refund, it's important that you contact us as soon as possible if you've made a duplicate payment. We always try to…
- How do I pay with PayPal?Click Invoice in the menu. Click Pay next to the invoice. Select Pay with PayPal and click the payment button. Log in to PayPal and approve the…
- How do I see if my invoice has been paid?All your invoices are available under Invoices in the menu. The page shows unpaid invoices first. At the top you can see what is outstanding, your…
- How do you send invoices to me?We can send invoices in several ways: Email Email is the most common method we use — it's better for the environment and means you receive your…
- How do I choose to receive invoices by post?You choose how you receive your invoices: by email, Kivra, e-invoice, or post. Click My profile in the menu. Select the Settings tab. Choose Invoice…
- I have paid my invoice but it still shows as unpaid in the customer portalPayments made by PayPal or card (Stripe) are updated immediately or within a few minutes. Payments made by Bankgiro may take some time to appear in…
- Add an invoice recipientIf you want invoices to go to someone else as well — such as your accounts department or accounting firm — add them as an invoice recipient. Click…
- Cancelling a serviceHere is how you cancel a web hosting plan, email service, or server. Domains are cancelled differently — see below. Open the service under Web…
- What happens if I don't pay my invoice?If you do not pay your invoice, the service will be suspended on the due date and subsequently deleted in accordance with our terms and conditions.…
- What happens if I don't pay?If an invoice is not paid on time, we will first send a reminder. If payment is still not received, the affected services will be suspended and then…
- Where do I find my customer number?In the customer portal, under contact details, you can see your customer number. It also appears on your invoice.
- What payment methods do you offer?Once you have received an invoice from us, there are several ways to pay. Bear in mind that there are also options for how we send the invoice to…
- Change billing addressThe address on your invoices is the one saved in your profile. Update it there and your next invoice will show the correct details. Click My profile…