Knowledge base
Customer portal
Login, contacts, invoices and settings in the customer portal.
Since 1996Swedish supportServers in Sweden
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17 guides about customer portal
- Notifications, SMS, invoice preferences and other settingsUnder the Settings tab, under My profile , you can choose how we send invoices, which emails you want to receive, and whether you want to receive SMS…
- Order a serviceWeb hosting, email, domains and virtual servers are all ordered through the customer portal. The process takes three steps: domain name, services and…
- Change your customer portal passwordHow to change the password you use to log in to the customer portal. Passwords for the web hosting control panel and email accounts are changed…
- Chat with our support teamIn the customer portal, you can chat directly with our support team. Since you're already logged in, we know who you are — no need to verify your…
- Give someone else access to your accountWould you like a colleague, an accountant, or a web agency to be able to log in and help out? Invite them as a user. They get their own login and can…
- Managing your services in the customer portalEach web hosting plan, email service, and server has its own page in the customer portal. There you can see its status, renewal date, and login…
- Manage and edit contactsUnder Manage contacts you can add more people to the account. There are two types: Contact : receives emails from us, such as invoices, but cannot…
- How do I change the language in the customer portal?The customer portal is available in Swedish and English. The language selector is in the menu, under your name. Click SV for Swedish or EN for…
- I have forgotten my customer portal passwordIf you've forgotten your customer portal password, you can reset it yourself in just a minute. Go to the login page and click Forgot password? below…
- Log in to the customer portalYou log in to the customer portal with your email address and password, or with your Google account if the email address is the same. Go to our…
- View your ordersUnder Orders in the menu you can see everything you've ordered, including order number, date, payment method and status. Status Awaiting payment :…
- Create an account in the customer portalYou can create an account before placing an order, or during your first order. The account is free. Go to the login page and click Create a free…
- Creating a support ticketA support ticket is the best way to get help with something that needs looking into. You'll receive replies by email and can follow the full…
- Set up two-factor authenticationWith two-factor authentication (2FA), you need both your password and a code from your phone to log in. Even if someone gets hold of your password,…
- Finding your way around the customer portalIn the customer portal, you manage everything related to your account with us: services, domains, DNS, invoices, and support. Here's an overview of…
- Upgrade your planIf you need more space or additional features, you can upgrade to a larger plan directly in the customer portal. Open the service under Web hosting ,…
- Update your contact detailsKeep your contact details up to date so that invoices, reminders and important service information reach you. Your details also appear on your…